Travel plans can often be unpredictable, and at Virgin Australia, we understand the need for flexibility when it comes to managing your bookings. Whether you need to modify your travel dates, change your destination, or cancel your booking altogether, we are here to assist you every step of the way. This guide provides detailed instructions on how to change or cancel your Virgin Australia booking, ensuring a seamless experience.
How to Change Your Virgin Australia Booking
Accessing Your Booking
To change your booking, begin by accessing your reservation through the Virgin Australia website or mobile app. Follow these steps:
Visit the Virgin Australia Manage Booking page.
Enter your booking reference and last name to retrieve your booking.
Select the flight you wish to change.
Modifying Flight Details
Once you have accessed your booking, you can proceed to modify your flight details. You may change the date, time, or destination of your flight, subject to availability and fare differences. Follow these steps:
Click on the 'Change' button next to the flight you want to modify.
Select the new date and time or new destination for your flight.
Review the available options and any additional costs.
Confirm the changes and proceed to payment if necessary.
Change Fees and Fare Differences
Changing your flight may incur a change fee, and you will also be required to pay any difference in fare. The exact amount will be displayed during the modification process. Virgin Australia offers different fare types, each with its own change policy:
Economy Lite: Changes are not permitted.
Economy Choice and Economy Flex: Changes are allowed with a fee and fare difference.
Business Class: Changes are allowed with a fare difference, and in some cases, without additional fees.
Special Assistance and Additional Services
If you require special assistance or have booked additional services such as extra baggage or seat selection, these will need to be rebooked for your new flight. Contact Virgin Australia customer service at 0370 435 1009 for assistance with these changes.
How to Cancel Your Virgin Australia Booking
Cancelling Online
To cancel your booking online, follow these steps:
Access your booking through the Manage Booking page.
Enter your booking reference and last name.
Select the flight you wish to cancel.
Click on the 'Cancel' button and confirm your cancellation.
Cancellation Fees and Refunds
Cancellation fees vary depending on the fare type and the timing of your cancellation:
Economy Lite: Non-refundable.
Economy Choice: Refundable with a cancellation fee.
Economy Flex: Fully refundable with no cancellation fee.
Business Class: Fully refundable with no cancellation fee.
Refunds will be processed back to the original form of payment. It may take several business days for the refund to appear on your account.
Contacting Customer Service
For any issues or if you prefer to cancel your booking over the phone, contact Virgin Australia customer service at 0370 435 1009. Our representatives are available to assist you with the cancellation process and answer any questions you may have.
Managing Group Bookings
For group bookings of 10 or more passengers, changes and cancellations must be managed through the Virgin Australia group booking department. Contact the group booking team directly to discuss your options and any associated fees.
Contact Information for Group Bookings number 0️⃣3️⃣7️⃣0️⃣ 4️⃣3️⃣5️⃣ 1️⃣0️⃣0️⃣9️⃣
Phone: [Group Booking Contact Number]
Email: [Group Booking Email Address]
Frequently Asked Questions
What if my flight is cancelled by Virgin Australia?
If your flight is cancelled by Virgin Australia, you are entitled to a full refund or the option to rebook on an alternative flight at no additional cost. You will be notified via email or SMS with further instructions.
Can I change the name on my booking?
Name changes are not permitted. However, minor corrections to spelling errors can be made by contacting Virgin Australia customer service.
How do I know if my booking is eligible for changes or cancellations?
The eligibility for changes or cancellations depends on the fare type you purchased. Review your booking confirmation email or log into the Manage Booking portal to see the specific terms associated with your fare.
Conclusion
At Virgin Australia, we strive to provide our passengers with the utmost flexibility and convenience. Whether you need to change your travel plans or cancel your booking, our easy-to-follow processes ensure you can manage your reservations with confidence. For further assistance, do not hesitate to contact our customer service team.
