If you're a QuickBooks Desktop user, you might have heard the news: Intuit is discontinuing service for older versions. This doesn't mean QuickBooks Desktop is disappearing entirely, but it does mean some important changes are happening. Let's break down what this means for you and your business.

What does service discontinuation mean?

Here's the key thing to understand: If you're using QuickBooks Desktop Pro, Premier, or Enterprise versions from 2021 (including Mac versions), several critical services will no longer be available after May 31, 2024. These include:

  • Payroll and Payment Services: QuickBooks Desktop Payroll and Desktop Payments won't be accessible through your 2021 software.

  • Technical Support: Live technical support from Intuit will no longer be available for users of the discontinued versions.

  • Security Updates: One of the most important aspects – you won't receive critical security updates to protect your financial data after June 1, 2024.

  • Online Features: Features like Online Backup and Online Banking will also be unavailable through the discontinued software.

In short, continuing to use QuickBooks Desktop 2021 after May 31st exposes your data to security risks and limits your access to helpful features and support.

Products Affected by Service Discontinuation after May 31, 2024

Here's a list of specific QuickBooks Desktop versions affected by the service discontinuation:

  • QuickBooks Desktop Pro 2021

  • All versions of QuickBooks Desktop Premier 2021 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

  • QuickBooks Enterprise Solutions 21

  • QuickBooks Premier Accountant Edition 2021

  • QuickBooks Enterprise Accountant 21

  • QuickBooks Desktop for Mac 2021

If you're unsure which version you're using, you can easily check within your QuickBooks Desktop software.

Products that will remain in service

  • QuickBooks Desktop Pro and Premier 2022, 2023, 2024

  • QuickBooks Desktop Accountant 2022, 2023, 2024

  • QuickBooks Enterprise Solutions 22, 23, 24

  • QuickBooks Desktop Point of Sales 22.0, 21.0 and 20.0

Moving Forward: Your Options

With service discontinuation for older versions, Intuit is encouraging users to transition to QuickBooks Online. Here's why it might be a good fit:

  • Greater Flexibility and Collaboration: QuickBooks Online is accessible from any device with an internet connection, allowing you to manage your finances on the go and collaborate with your team easily.

  • Enhanced Features: QuickBooks Online offers a variety of features for managing finances, including automatic bank transaction syncing, bill pay, and real-time reports.

  • Continuous Security Updates: With QuickBooks Online, you have the peace of mind knowing your data is protected with the latest security measures.

To explore the different subscription plans and features offered by QuickBooks Online, visit the QuickBooks Online pricing page.

Need Help Making the Switch?

Intuit understands transitioning to a new system can be daunting. Here's how they can help:

  • Unlimited Customer Support: When you switch to QuickBooks Online, you get access to unlimited customer support to answer any questions and guide you through the process.

  • Dedicated Specialists: For a more personalized approach, you can schedule a consultation with a QuickBooks Online specialist at 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏 who can help you migrate your data and get set up for success.

If you'd prefer to upgrade your current QuickBooks Desktop software to a newer version that is still supported, you can contact  𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏 Intuit directly at 800-766-8890.

How will it impact on the customers who are willing to get instant help with a live representative?

Customers who rely on getting instant help with a live representative will be impacted by the QuickBooks Desktop discontinuation in a few ways:

  • Loss of Live Support for Discontinued Versions: After May 31, 2024, Intuit will no longer offer live technical support for users of QuickBooks Desktop Pro, Premier, or Enterprise versions from 2021 (including Mac versions). This means if you encounter an issue and need immediate assistance, you won't have access to a live representative to help you troubleshoot.

  • Shift to Online Support Channels: For those who switch to QuickBooks Online, live support is still available, but it might be through different channels compared to QuickBooks Desktop. QuickBooks Online offers support through phone, chat, and online communities. While some users might find these channels convenient, others who prefer direct phone contact might need to adjust.

  • Potential Wait Times: While QuickBooks Online offers live support, there might be wait times depending on call volume or chat availability. This can be frustrating for customers who are used to getting immediate assistance through QuickBooks Desktop live support.

Overall, the impact depends on the customer's preference. While live support remains available with QuickBooks Online, the format and potential wait times might differ from what they're used to with QuickBooks Desktop. Exploring the online resources and considering an upgrade to a newer supported version of QuickBooks Desktop are some options for users who prioritize immediate contact 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏 with a live representative 800-446-8848.

Related FAQs on QuickBooks Desktop Discontinuation

1. I use a version of QuickBooks Desktop older than 2021. Am I affected?

While the official discontinuation applies to the 2021 versions, older versions of QuickBooks Desktop haven't received updates or security patches for a while. Upgrading to a newer version or switching to QuickBooks Online is highly recommended for continued security and functionality.

2. Do I need to buy any new software to avoid discontinuation of my business processes?

To prevent QuickBooks discontinuation from disrupting your core business operations, such as accounting, it is advisable to switch to a newer version, such as QuickBooks Online. With the discontinuation of QuickBooks Desktop 2018, 2019, and 2020, troubleshooting any issues in these versions will no longer be possible. By upgrading to a newer version, you can seamlessly transfer all your data from the old version.

3. Will my data be lost if I switch to QuickBooks Online?

No, your data won't be lost. Intuit offers tools and resources to help you migrate your data from QuickBooks Desktop to QuickBooks Online.

4. Is QuickBooks Online as powerful as QuickBooks Desktop?

QuickBooks Online offers a robust feature set for most small and medium-sized businesses. However, QuickBooks Desktop offers more in-depth functionalities for specific accounting needs. If you require those features, consider upgrading to a newer supported version of QuickBooks Desktop.

5. How much does QuickBooks Online cost?

QuickBooks Online offers different subscription plans with varying features and pricing. You can find the latest pricing details on the QuickBooks Online pricing page. Still need help, just  all at 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏.

6. Can I still use QuickBooks Desktop 2021 after May 31, 2024?

Technically, you can still use the software. However, you'll lose access to several critical functionalities that can significantly impact your ability to manage your finances securely and efficiently.

7. What if I want to talk to someone?

Contact us via phone 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏 at any time to take advantage of our special upgrade pricing or to get help with your move.

8. Continued: Can I still use QuickBooks Desktop 2021 after May 31, 2024?

Technically, you can still use the software. However, you'll lose access to critical security updates, putting your financial data at risk. Additionally, you won't be able to use essential features like payroll, payments, and online functionalities.

9. Is QuickBooks Online a good fit for my business?

QuickBooks Online is a powerful tool for many small and medium-sized businesses. Consider your specific needs:

  • If you value mobility and collaboration, and your accounting requirements are fairly straightforward, QuickBooks Online is a strong option.

  • If you have complex accounting needs or require in-depth features not offered in QuickBooks Online, upgrading to a newer supported version of QuickBooks Desktop might be preferable.

10. What if I don't have a reliable internet connection?

While QuickBooks Online is primarily web-based, you can download some reports and work on certain tasks offline. However, for a seamless experience, a stable internet connection is recommended.

11. How long will it take to switch to QuickBooks Online?

The time to switch depends on the complexity of your data and your familiarity with the software. Intuit offers migration tools and support to help ease the transition.

12. Can I import my historical data into QuickBooks Online?

Yes, Intuit offers tools to import your historical data from QuickBooks Desktop into QuickBooks Online.

13. Will I need to learn entirely new software with QuickBooks Online?

While there will be some adjustments, QuickBooks Online retains a user-friendly interface with similarities to QuickBooks Desktop. Additionally, Intuit provides extensive resources and tutorials to help you get comfortable with the platform.

14. Is QuickBooks Online secure?

Intuit takes data security seriously and employs robust security measures to protect your financial information in QuickBooks Online.

15. Is there a free trial for QuickBooks Online?

Yes, Intuit offers a free trial for QuickBooks Online so you can explore the software and see if it meets your needs before committing to a paid subscription.

16. How do I know if this affects me?

If you are using QuickBooks Desktop 2021 or affected Intuit services and you subscribe to live technical support 800-446-8848 // 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏, you'll need to move your data on or before May 31, 2024, to continue using your services.

 

17. What will happen to my company data when Intuit QuickBooks is discontinued?

When upgrading to a newer version of QuickBooks, the system will prompt you to convert your company file. This conversion process includes several precautionary measures to ensure the protection of your data. QuickBooks will verify the integrity of your data files and create a backup of your essential data before initiating the upgrade.

 

18. Will I still get support with QuickBooks desktop if I am using the old version of QuickBooks?

No, you won't receive full support with QuickBooks Desktop if you're using an older version, especially after May 31, 2024. But you can 𝟏-𝟖𝟑𝟑~𝟓𝟕𝟓÷𝟔𝟏𝟏𝟏 contact Quickbooks support by phone 800-446-8848 and get limited support and help.

 

By understanding the implications of the QuickBooks Desktop service discontinuation and exploring the options available, you can make an informed decision about the best way to manage your business finances moving forward.